Melissa Parsloe
Practice manager
Clare
Assistant practice manager
Clare supports Melissa in the day to day running of the practice. She is mainly responsible for:
- Premises management
- Finance
- Overseeing GP rotas
Annabel, Greer, and Sally
Medical secretaries
Medical Secretaries liaise between patients, all teams within the surgery particularly the GPs, as well as communicating with hospitals and other external organisations. The team are mainly responsible for:
- Patient referrals NHS & Private
- Insurance claims
- Firearms licences
- Medicals
- Patient records / Subject access reports
- Adhoc forms
- Vasectomy clinics
Lauren
Reception team lead
Reception are the first point of contact for patients at the practice. The team are mainly responsible for:
- Booking appointments for patients via the telephone and our website, ensuring they see the correct clinician for their medical problem.
- Relaying messages from doctors.
- Giving out test results, when instructed to do so.
- Registering new patients with the practice.
- Dealing with incoming clinic letters and outgoing post.
- Signposting patients, using care navigation procedures.
Beau, Eloise, Helen, Julie, Natalie, Petra, and Sam
Receptionists /administrators